Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To return an order please notify support@rainbowlife.co.uk and send your package to the following address:

Rainbow Life
20 Cannon Road
Ramsgate
Kent
CT11 9SG

Please also include a note that has your order number on it and place this inside the package so we can identify which order the items relate too.

Once we receive your items they will be inspected and if approved you will receive a notification email and refund on the product costs only.

Shipping costs are non-refundable as this has already been paid out to our couriers.

However, if you are returning a damaged or defective item then we will also refund the shipping costs.

You can always contact us for any return question at support@rainbowlife.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.

Exchanges
If you wish to exchange an item for another please contact support@rainbowlife.co.uk.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.